Privacy Policy – Generator Sofia
Address: 83 Knyaginya Maria Luiza Blvd, Sofia, Bulgaria
Email: [email protected]
Phone: +359 087 8866416 | +359 898 673 086
1. General Information
This Privacy Policy explains how Generator Sofia (“Hotel”, “we”) collects, uses, stores, and protects the personal data of website visitors and hotel guests (“Guests”).
By using the website and hotel services, you agree to this Privacy Policy.
2. Data Collected
The hotel may collect the following information:
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Contact data: name, surname, email, phone, address
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Reservation data: stay dates, room type, special requests
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Payment data: credit card or other payment information (processed via secure systems)
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Website form data: inquiries, questions, newsletter subscription
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Technical data: IP address, device type, browser, cookies, website analytics
3. Purposes of Processing
Personal data is used for:
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Making reservations and providing accommodation
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Contacting guests and responding to inquiries
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Sending marketing communications (if consent is given)
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Improving services and website functionality
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Compliance with legal obligations (guest registration, tourist tax)
4. Legal Basis for Processing
Processing is based on:
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Contract: reservation and accommodation
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Legal obligation: guest registration, reporting
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Consent: for marketing messages and newsletter
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Legitimate interest: improving services and website security
5. Data Retention
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Data is stored only as long as necessary for processing purposes or legal requirements
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Protected with technical and organisational measures against unauthorised access, loss, or leakage
6. Data Disclosure
Personal data may be shared with third parties only when necessary for:
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Reservation fulfilment (partner platforms, banks, payment systems)
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Compliance with legal obligations
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Website maintenance and hosting by trusted providers
7. User Rights
Under GDPR, you have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Delete data (“right to be forgotten”) when no legal basis exists
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Restrict processing
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Data portability
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Object to direct marketing processing
To exercise your rights, contact: [email protected]
8. Cookies and Analytics
The website uses cookies to:
Users can manage cookies through their browser settings.
9. Policy Updates
The hotel may update this Privacy Policy at any time. Changes take effect when published on the website.
10. Contact
Generator Sofia
83 Knyaginya Maria Luiza Blvd, Sofia, Bulgaria
Email: [email protected]
Phone: +359 087 8866416 | +359 898 673 086