Terms and Conditions – Generator Sofia, 83 Knyaginya Maria Luiza Blvd, Sofia, Bulgaria

I. GENERAL PROVISIONS

Staying at the hotel indicates that the guest has read and accepted these Terms and Conditions.
These terms are binding for all guests and persons staying at the hotel.
The hotel reserves the right to update the Terms and Conditions; the version published on the website is valid.

II. RESERVATIONS

Reservations can be made via the hotel’s website, by phone, email, or through partner platforms.
A reservation is considered confirmed upon receiving written confirmation from the hotel.
The hotel reserves the right to request advance payment or a credit card guarantee.

III. PRICES AND PAYMENTS

All prices are listed in euros (EUR) and include VAT, unless otherwise stated.
Payment is due upon check-in, unless otherwise agreed.
Accepted payment methods: cash, credit card, or bank transfer.
For payments made in Bulgarian lev (BGN), the amount is converted according to the official BNB exchange rate.
The hotel reserves the right to charge penalties for cancellations or no-shows according to agreed terms.

IV. CANCELLATIONS AND NO-SHOW

Cancellation terms depend on the selected rate plan and are specified when confirming the reservation.
In case of no-show, the hotel has the right to retain payment according to agreed conditions.

V. CHECK-IN AND CHECK-OUT

• Check-in: from 14:00

• Check-out: by 12:00

• Reception: open until 19:00

• Self check-in: after 19:00, guests can check in using a kiosk or provided instructions.

• For self check-in, guests must provide all necessary registration data according to legal requirements.

• The hotel reserves the right to deny access if registration data is incomplete or incorrect.

• Early check-in and late check-out are available only upon request, subject to availability, and may incur additional charges.

VI. GUEST RIGHTS AND RESPONSIBILITIES

• Guests must use the hotel facilities and equipment responsibly.

• Disturbing public order or other guests’ comfort is prohibited.

• Guests are fully liable for any damages they cause.

• Pets are not allowed.

• Smoking is prohibited indoors and allowed only on balconies.

VII. HOTEL RIGHTS AND RESPONSIBILITIES

• The hotel provides the requested services according to established standards.

• The hotel is not responsible for lost or stolen personal belongings.

• The hotel reserves the right to refuse accommodation or terminate a stay in case of rule violations.

VIII. PERSONAL DATA

• The hotel processes guests’ personal data in accordance with GDPR and applicable law.

• Data is used solely for the purpose of reservations and service provision.

IX. FORCE MAJEURE

• The hotel is not responsible for failure to perform obligations due to force majeure circumstances.

X. FINAL PROVISIONS

• Any issues not covered are subject to Bulgarian law.

• Disputes will be resolved amicably; if not possible, they will be handled by the competent Bulgarian court.

Privacy Policy – Generator Sofia

Address: 83 Knyaginya Maria Luiza Blvd, Sofia, Bulgaria
Email: [email protected]
Phone: +359 087 8866416 | +359 898 673 086

1. General Information

This Privacy Policy explains how Generator Sofia (“Hotel”, “we”) collects, uses, stores, and protects the personal data of website visitors and hotel guests (“Guests”).
By using the website and hotel services, you agree to this Privacy Policy.

2. Data Collected

The hotel may collect the following information:

• Contact data: name, surname, email, phone, address

• Reservation data: stay dates, room type, special requests

• Payment data: credit card or other payment information (processed via secure systems)

• Website form data: inquiries, questions, newsletter subscription

• Technical data: IP address, device type, browser, cookies, website analytics

3. Purposes of Processing

Personal data is used for:

• Making reservations and providing accommodation

• Contacting guests and responding to inquiries

• Sending marketing communications (if consent is given)

• Improving services and website functionality

• Compliance with legal obligations (guest registration, tourist tax)

4. Legal Basis for Processing

Processing is based on:

• Contract: reservation and accommodation

• Legal obligation: guest registration, reporting

• Consent: for marketing messages and newsletter

• Legitimate interest: improving services and website security

5. Data Retention

• Data is stored only as long as necessary for processing purposes or legal requirements

• Protected with technical and organisational measures against unauthorised access, loss, or leakage

6. Data Disclosure

Personal data may be shared with third parties only when necessary for:

• Reservation fulfilment (partner platforms, banks, payment systems)

• Compliance with legal obligations

• Website maintenance and hosting by trusted providers

7. User Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Delete data (“right to be forgotten”) when no legal basis exists

• Restrict processing

• Data portability

• Object to direct marketing processing

To exercise your rights, contact: [email protected]

8. Cookies and Analytics

The website uses cookies to:

• Improve user experience

• Collect analytics data (e.g., Google Analytics)

• Marketing purposes (ads and recommendations)

Users can manage cookies through their browser settings.

9. Policy Updates

The hotel may update this Privacy Policy at any time. Changes take effect when published on the website.

10. Contact

Generator Sofia
83 Knyaginya Maria Luiza Blvd, Sofia, Bulgaria
Email: [email protected]
Phone: +359 087 8866416 | +359 898 673 086